FAQ – Get answers to your questions about eEndorse
eEndorse – easy and efficient management of your trade and export documents
Have you received an invoice regarding eEndorse / endorsement of export and trade documents in the Contenera platform?
Here you will find answers to the most common questions we receive regarding eEndorse invoices.
Quick overview – before contacting us
- Find the usage specification attached to the invoice email.
- Check the billing period. The invoice may cover one or more years, as specified on the invoice lines.
- If something does not look right, email debitor@contenera.com with the invoice number, your CVR number and a brief explanation.
eEndorse – a trust-based service
Keeping exports moving is essential. That is why eEndorse – used for the endorsement of trade documents – has been operated as a trust-based service.
This means that exporting companies are responsible for putting an agreement in place and paying for their use of the service.
The vast majority of our customers have done exactly that.
However, we have identified a number of companies that have continued to use the service without an agreement in place. We have contacted these companies to resolve the situation.
We are pleased that they use our service, but out of fairness to the many customers who already pay for their use of eEndorse, we need to address any missing agreements.
Why do you pay both your Chamber of Commerce and Contenera?
- Your Chamber of Commerce – Danish Industry, Danish Chamber of Commerce, Danish Agriculture & Food Council or SMVdanmark – charges for the actual endorsement/certification and its associated services.
- Contenera charges for the eEndorse software module and digital workflow, including upload, workflow, sharing and archiving on the platform.
- These are two separate services: the Chamber of Commerce certification service and the software/infrastructure provided by Contenera.
Thank you for your understanding.
Please note:
You are, of course, free to manage document endorsements manually if you do not wish to use our digital solution. In that case, your company will be responsible for the administration, communication with your Chamber of Commerce and transportation of the physical documents.
How to set up an agreement
You need an agreement with Contenera, the provider of the IT system used by the Danish Chambers of Commerce.
If you are already a Contenera customer, you simply need an addendum to your existing agreement. Your other terms and conditions remain unchanged.
Setting up an agreement is easy:
Simply complete the form below. We will then send an agreement or addendum to the email address provided in the form. You sign it digitally via DocuSign, after which you can start using the eEndorse module.
If you have any questions, please contact our sales team:
Email: sales@contenera.com
Phone: +45 31 14 67 09.
How much does eEndorse cost?
5 benefits of eEndorse
- Upload documents that need to be endorsed by your Chamber of Commerce.
- Apply digital signatures and stamps to your own documents, such as invoices, packing lists and certificates of analysis.
- Share documents with customers throughout the process – from draft to the final endorsed export document.
- Keep all your export documents together in one online archive.
- Share documents with your legalisation partner if they need to be forwarded to other authorities, such as the Danish Ministry of Foreign Affairs or embassies.
Sign up and get full access to the eEndorse module
FAQ - eEndorse
Find answers to the most common questions about eEndorse below.
About your invoice
The invoice was issued because your company has used the Contenera platform’s digital endorsement module, eEndorse – typically for document endorsement through a Danish Chamber of Commerce such as Danish Industry, Danish Chamber of Commerce, Danish Agriculture & Food Council or SMVdanmark.
The charge is based on registered usage data, which is shown in the attached usage specification.
This is completely understandable.
- Many users access eEndorse through their Chamber of Commerce login and workflow and therefore experience it as part of the Chamber’s service.
- Contenera provides the IT module and digital workflow: upload, workflow, sharing and archiving.
- The Chamber of Commerce performs the actual endorsement/certification and charges separately for that service.
- The Chamber of Commerce charges for the actual endorsement/certification and its associated services.
- Contenera charges for the eEndorse software module and digital workflow, including upload, workflow, sharing and archiving.
They are therefore two separate services: Chamber of Commerce certification and software/infrastructure.
The billing period is shown on the invoice lines, for example:
- eEndorse Standard 2023
- eEndorse Standard 2024
- eEndorse Pro 2025
The invoice may cover one or more years depending on when the platform was used.
The attached usage specification also shows the total number of endorsed documents per year.
We have reviewed and updated our billing records and are therefore now invoicing historical usage.
This means that you may receive an invoice for previous usage even though the documents were processed some time ago.
The documentation is included in the attached usage specification, which typically contains:
- Number of endorsed documents per year
- Creation date
- Chamber of Commerce responsible for the endorsement
- File name of the uploaded document
- A Contenera ID for each case, e.g. COO/EEN/EUR
If you require additional information, such as which users created the cases, please contact debitor@contenera.com
When logging into the platform, users were shown a message explaining that use of the endorsement module is chargeable and that continued use would result in invoicing.
The message disappears once it has been accepted in the platform.
If you would like a copy or description of the message, or cannot locate the previous communication, please contact debitor@contenera.com
For a period, eEndorse was made available as a trust-based service to make it easy to get started and to keep export processes moving.
However, we have identified cases where companies continued using the service without putting a subscription or agreement in place.
Going forward, access will therefore increasingly be linked to an active subscription.
Pricing, subscriptions and invoice details
eEndorse is charged as a 12-month subscription, often calculated annually when invoicing historical usage.
The price depends on the number of documents endorsed during the period.
In other words, DKK 1,699 is not the price per document.
Prices are stated in DKK excluding VAT per 12 months:
| Module | Documents per year | Price / 12 months |
|---|---|---|
| Standard | Up to 10 | DKK 1,699 |
| Pro | Up to 50 | DKK 8,399 |
| Business | Up to 200 | DKK 15,749 |
| Enterprise | More than 200 | DKK 21,999 |
| EUR.1 & A.TR. | Up to 50 | DKK 3,199 |
This is the name of the eEndorse subscription tier that corresponds to your usage during the relevant period.
When invoicing historical usage, this is typically calculated per year.
The subscription tier is determined by the number of endorsed documents during the period.
The setup fee covers establishing your company’s setup in the platform, including company/CVR registration, access configuration, archive structure and related setup.
It is normally charged once.
If you believe that your company has already paid a setup fee, please send documentation to debitor@contenera.com, and we will review it.
No.
The subscription applies to the company and covers all users registered under the same CVR number, regardless of location.
If eEndorse was used during a given subscription period/year, a subscription for that period will normally apply. The subscription tier depends on the number of documents processed.
If you do not wish to use eEndorse going forward, you can choose to manage endorsements manually instead. In that case, your company will be responsible for printing, transportation, administration and direct communication with the Chamber of Commerce.
As a general rule, the subscription covers a 12-month period.
If you are unsure which tier is right for you, please contact us and we will help you find the appropriate solution.
If you believe the invoice is incorrect
First, check the attached usage specification.
If you still do not recognise the usage, email debitor@contenera.com and include:
- Invoice number
- CVR number
- A brief description of what you do not recognise
We will review the case and provide additional documentation if required.
No.
These are two separate services.
Payment to the Chamber of Commerce covers the actual endorsement/certification.
Payment to Contenera covers the eEndorse IT module and digital workflow.
Please send a copy of the previous invoice or receipt to debitor@contenera.com.
We will reconcile the records to avoid duplicate invoicing.
Termination stops future access and use but does not remove any payment obligation relating to usage before the termination date – or any subsequent usage that may have occurred.
The usage specification shows when activity took place.
If the CVR number has been closed, or you believe the invoice has been issued to the wrong legal entity, please contact debitor@contenera.com.
Please include details of the correct CVR number/legal entity and any relevant documentation so we can correct the records.
If there is an error in the billing basis – for example an incorrect CVR number, documents that do not belong to your company or an amount that has already been paid – we will of course correct it.
This may include issuing a credit note once the case has been reviewed.
Please contact debitor@contenera.com.
Payment, deadlines and invoice corrections
Yes. In many cases, we can agree on a realistic payment date that takes your internal approval process into account.
Email debitor@contenera.com with your requested payment date.
Yes.
Send the required reference/PO number together with the invoice number to debitor@contenera.com, and we will issue an updated invoice
Yes.
Contact debitor@contenera.com, and we will arrange a short review.
Yes.
Contact debitor@contenera.com, and we will arrange a short review.
Agreement and continued use
Yes.
Continued use requires an active subscription.
If you would like to continue using eEndorse, we will be happy to help you put the agreement in place and select the appropriate subscription tier.
Contact our team and we will send you an agreement or contract addendum for digital signature.
Email: sales@contenera.com
Phone: +45 31 14 67 09
The Contenera platform is developed and operated by BitPeople Software (CVR 35638873).
Depending on the history and setup of your account, older agreements or invoices may also refer to ClearView Trade.
Questions about pricing or your agreement?
If you have questions about pricing or your agreement, please contact us:
Invoice and usage specification:
debitor@contenera.com | +45 53 53 96 32
Subscriptions, agreements, upgrades and downgrades:
sales@contenera.com | +45 31 14 67 09
General enquiries:
info@contenera.com | +45 53 50 35 90