FAQ – Get answers to your questions about EUR.1 and A.TR
EUR.1 and A.TR – easy and efficient management of your export documents
A trust-based service
Keeping exports moving is essential. That is why the EUR.1 and A.TR module for managing movement certificates was introduced as a trust-based service.
This means that exporting companies are responsible for putting an agreement in place and paying for their use of the service.
The vast majority of our customers have done exactly that.
However, we have identified a number of companies that have continued to use the service without an agreement in place. We have contacted these companies to resolve the situation.
We are pleased that they use our service, but out of fairness to the many customers who already pay for their use of the module, we need to address any missing agreements.
Questions about an invoice for EUR.1 and A.TR digital processing in Contenera?
Have you received an invoice relating to the digital processing of EUR.1 and/or A.TR movement certificates in the Contenera platform?
Here you will find answers to the most common questions we receive regarding invoices and usage statements.
Please note: Contenera/BitPeople provides the software platform. We are not a Chamber of Commerce such as Danish Chamber of Commerce, Danish Industry, Danish Agriculture & Food Council or SMVdanmark.
Quick overview – before contacting us
- Find the usage specification attached to the invoice email.
- Check the billing period. The invoice may cover one or more periods or years – see the invoice lines.
- If something does not look right, email debitor@contenera.com with the invoice number, CVR number and a brief explanation.
How to set up an agreement
You need an agreement with Contenera, the provider of the IT platform used by the Danish Chambers of Commerce.
If you are already a Contenera customer, you simply need an addendum to your existing agreement. Your other terms and conditions remain unchanged.
Setting up an agreement is easy:
Complete the form below. We will then send an agreement or addendum to the email address provided in the form. You sign it digitally via DocuSign and can then start using the module.
If you have any questions, please contact our sales team:
Email: sales@contenera.com
Phone: +45 31 14 67 09.
How much does the EUR.1 and A.TR module cost?
5 fordele, du kan se frem til med eEndorse
- Upload dokumenter, der skal påtegnes af dit handelskammer
- Påfør digitale underskrifter og stempler på dine egne dokumenter (fx fakturaer, pakkelister og analysecertifikater)
- Del dokumenter med dine kunder undervejs, og understøt processen fra udkast til færdigstemplet eksportdokument
- Online arkiv samler alle dine eksportdokumenter ét sted
- Del dokumenter med din legaliseringspartner, hvis dokumenter skal videre til andre instanser – fx Udenrigsministeriet eller ambassader
Sign up and get full access to the EUR.1 and A.TR module
FAQ – EUR.1 and A.TR digital processing in Contenera
Find answers to the most common questions below.
About your invoice
The invoice was issued because your company has used the Contenera platform for the digital processing of EUR.1 and/or A.TR movement certificates, typically as part of your export and customs processes.
The charge is based on registered usage, which is shown in the attached usage specification.
EUR.1 is a movement certificate used as proof of preferential origin under certain trade agreements between the EU and partner countries. It can enable goods to qualify for reduced or zero customs duties when the applicable rules of origin are met.
A.TR is a movement certificate used in trade between the EU and Türkiye under the EU–Türkiye Customs Union. It documents the free-circulation status of goods rather than their preferential origin.
In the Contenera platform, EUR.1 and A.TR documents can be created, submitted and managed digitally as part of your overall export document workflow.
This is understandable, as many users access the document workflow as part of their Chamber of Commerce processes.
- The Chamber of Commerce provides the relevant certification/endorsement service and charges for its part of the process.
- Contenera provides the digital platform – software and infrastructure – supporting document creation, upload, workflow, sharing and archiving.
The Contenera invoice relates to use of the digital platform and module, not to the Chamber of Commerce fees.
Contenera is part of BitPeople Software.
- Payment to the Chamber of Commerce covers its certification/endorsement services and associated service terms.
- Payment to Contenera covers the IT module and digital workflow, including the platform, operation, support and development.
They are two separate services: the Chamber of Commerce service and the software platform.
The billing period is shown on the invoice lines.
The invoice may cover one or more periods or years depending on your usage.
The attached usage specification typically shows the number of documents per year or period together with relevant metadata.
Please note: The EUR.1/A.TR module has been subject to payment since 2021. The invoice covers the specific period stated on the invoice.
We have reviewed and updated our billing records.
During this process, we identified companies that had used the EUR.1/A.TR module without an active subscription or without being correctly registered.
Invoices are therefore now being issued for documented historical usage.
The documentation is included in the usage specification attached to the invoice email.
It typically includes:
- Number of documents created/submitted per year or period
- Creation date(s)
- Document type – EUR.1 or A.TR
- File name or identifier
- Contenera ID for each case
If you require additional details, for example which users created the documents, please contact debitor@contenera.com.
When logging in and/or activating the relevant modules in the platform, users were presented with information about payment requirements and applicable terms.
If you would like details of the specific notification or acceptance flow, please contact debitor@contenera.com.
For a period, access was managed using a trust-based model to avoid disrupting critical export processes.
We are now tightening this process so that continued use requires an active subscription and correct registration.
The Contenera platform is developed and operated by BitPeople Software.
Depending on your account history and setup, older agreements or invoices may also refer to BitPeople and/or ClearView Trade.
If you are unsure about the relationship between the companies, please contact us.
Pricing, subscriptions and invoice details
EUR.1/A.TR is charged as a 12-month subscription, often calculated annually when invoicing historical usage.
It is therefore not a price per individual document. The subscription relates to your company’s use of the module during the relevant period.
See the pricing table below.
The subscription level charged is shown on your invoice.
If you expect your usage to increase, we can help you select the appropriate subscription level.
It refers to the module and billing period for which your usage has been calculated.
The subscription level may depend on the number of documents processed during the period.
The setup fee covers establishing your company’s setup in the platform, including company/CVR registration, access configuration, initial setup and onboarding support.
It is normally charged once.
If you believe your company has already paid a setup fee, please send documentation to debitor@contenera.com and we will review it.
No.
The subscription applies to the company and covers all users registered under the same CVR number, regardless of location.
Please note: The EUR.1/A.TR module has been subject to payment since 2021.
If the module was used during a subscription period, a subscription for that period will normally apply. The subscription level depends on the volume of documents.
If you believe your usage has been calculated incorrectly, please contact us with your invoice number and CVR number so we can review the billing basis.
As a general rule, the subscription covers a 12-month period.
If your requirements change, we will be happy to help you select the appropriate subscription level going forward.
If you believe the invoice is incorrect
First, check the attached usage specification.
If you still do not recognise the usage, email debitor@contenera.com and include:
- Invoice number
- CVR number
- A brief description of what you do not recognise – period, number of documents or document type
- Internal reference or PO number if you require an updated invoice
We will review the case and provide additional documentation if required.
If you already have an active subscription or have previously paid, the invoice may be due to discrepancies in CVR/account registration or the billing period.
Send your agreement, previous invoice or receipt to debitor@contenera.com so we can reconcile the records and prevent duplicate invoicing.
No.
Payment to the Chamber of Commerce covers its services, while the Contenera invoice covers use of the software platform.
These are two separate services.
Termination stops future access and usage but does not remove payment obligations relating to historical usage before the termination date.
The usage specification shows the relevant activity and billing period.
Please contact debitor@contenera.com and provide details of the correct legal entity/CVR number together with any relevant documentation.
If the billing basis is incorrect – for example because of an incorrect CVR number, documents that do not belong to your company or an amount that has already been paid – we will of course correct it.
This may include issuing a credit note once the case has been reviewed.
Payment, deadlines and invoice corrections
Yes.
In many cases, we can agree on a realistic payment date that takes your internal approval process into account.
Email debitor@contenera.com with your requested payment date and invoice number.
Yes.
Send the required reference, PO number or attention line together with the invoice number to debitor@contenera.com, and we will issue an updated invoice.
Yes.
Send the correct company name/address and invoice number to debitor@contenera.com.
Yes.
Contact debitor@contenera.com, and we will arrange a short review.
Continued use and setup
Yes.
Continued use requires correct registration and an active subscription to the EUR.1/A.TR module.
We will be happy to help you put the correct setup and agreement in place.
Contact our team and we will send you an agreement or contract addendum for digital signature:
- Email: sales@contenera.com
- Phone: +45 31 14 67 09
Questions about pricing or your agreement?
Questions about invoices and usage specifications: debitor@contenera.com
Questions about subscriptions, agreements, upgrades or downgrades: + 53 53 96 32
General enquiries: info@contenera.com | +45 53 50 35 90